Understand Your Household Water Usage Learn about water usage, how to read your water bill, ways to save water, problems with your bill and high bill adjustments.
Payment Options Information on payment options including by phone, online, credit/debit card, checks and money orders, direct payment or cash.
Emergency Sewer/Water Problems Explanations on what is a water or sewer emergency, information on how to report a problem, view service advisories, what to do during and after a boil water advisory, sanitary sewer overflow reports, customer notification system, claims and sewer blockages and backups.
Customer Advocates WSSC Customer Advocates are out in the community - even in your neighborhood - ready to answer questions, advise you on upcoming work, and help you deal with any WSSC project-related issues in your community.
My WSSC Water Login Need to pay your bill or buy a permit? This is where to start!
Submit Water Meter Reading Detailed information on how to submit a water meter reading including a step-by-step instructional video.
View Service Advisories Emergency work can be located on our interactive map to help you understand what WSSC is working on in your neighborhood.
Rates Information on water and sewer rate schedules for average daily consumption, account maintenance fee and water usage chart for household activities
How to Read Your Water Bill A quick primer on how to make sense of the readings, charges, and fees using a typical bill for a home with four residents.
Start/Stop Service Access the settlement or moving form to start or stop service with WSSC.
Frequently Asked Questions Find answers to general, billing, water, sewer, additional FAQs on grinder pumps, meters, paving and landscaping renovations.
Construction In Your Neighborhood View our interactive map to find information on construction projects in your neighborbood.
Income Eligibility Programs Learn about the WSSC water fund and enrolling in our RoundUp program.
Water Testing How to request water testing from our Consolidated Laboratory Facility.
Residential Tips Access information on household leak detection, conservation tips, can the grease, construction inspection, winterizing your home, locating and operating your shut-off valve, and identifying WSSC employees.
Customer Regulations This is a quick overview of what regulations you may have to follow and potential permits that may be needed, including Fats, Oils and Grease, Cross Connection Control and Industrial Discharges.
Fire Hydrant Meter Use Learn about how to request a fire hydrant meter, leasing requirements, locations and fees.
Customer Notification System Sign up for the WSSC Customer Notification System to be alerted of water outages and emergencies in your area.
Mobile App Details about our mobile app including instructional videos on how to use the mobile app to pay your bill or report a problem.
Method for Billing Certain Multi-Unit Properties Information on billing of certain multi-unit, mixed use accounts with WSSC.
Fraud, Waste and Abuse Hotline Learn more about reporting suspected incidences of Fraud, Waste and Abuse via our hotline.
Miss Utility - Call 811 before you dig As a Utility Owner-Member, WSSC is partnering with Miss Utility to remind everyone of the importance of calling before digging to mark all underground utility lines to prevent unnecessary damage.
WSSC Extra Supplemental information from tips, events, reminders and timely material sent via regular mail to our WSSC customers can be found here.
Customer Feedback Community Customers give WSSC their direct feedback on important issues. You, the customer, have a voice in how we manage our relationship with you.