Information on payment options including by phone, online, credit/debit card, checks and money orders, direct payment or cash.
Emergency Sewer/Water Problems
Explanations on what is a water or sewer emergency, information on how to report a problem, view service advisories, what to do during and after a boil water advisory, sanitary sewer overflow reports, customer notification system, claims and sewer blockages and backups.
WSSC Customer Advocates are out in the community - even in your neighborhood - ready to answer questions, advise you on upcoming work, and help you deal with any WSSC project-related issues in your community.
How to request water testing from our Consolidated Laboratory Facility.
Access information on household leak detection, conservation tips, can the grease, construction inspection, winterizing your home, locating and operating your shut-off valve, and identifying WSSC employees.
This is a quick overview of what regulations you may have to follow and potential permits that may be needed, including Fats, Oils and Grease, Cross Connection Control and Industrial Discharges.
Fire Hydrant Meter Use
Learn about how to request a fire hydrant meter, leasing requirements, locations and fees.
Miss Utility - Call 811 before you dig
As a Utility Owner-Member, WSSC is partnering with Miss Utility to remind everyone of the importance of calling before digging to mark all underground utility lines to prevent unnecessary damage.
Supplemental information from tips, events, reminders and timely material sent via regular mail to our WSSC customers can be found here.
Customer Feedback Community
Customers give WSSC their direct feedback on important issues. You, the customer, have a voice in how we manage our relationship with you.